Contact

This translation is for information; the German version is binding.

Last updated: 29.10.2026

How to reach us

Opening hours

What is your enquiry about?

Questions about an order: Please have your order number ready; you will find it in your order confirmation. If you have a customer account, all your orders are listed under My account › Orders.

Does the part fit my vehicle? Please tell us the model, year of manufacture, type code and, if possible, the vehicle identification number (VIN). This lets us determine the correct part number reliably.

Item currently unavailable: You can send us an enquiry directly from the product page. We will get back to you with a delivery date or an alternative.

Test ride: On the vehicle's product page, use “Request a test ride” to ask for an appointment.

Complaints and defects: Please describe the defect briefly by email or phone and attach photos if possible. We will then arrange the return with you; we bear the transport and return costs required for subsequent performance to the extent provided by law. Your statutory rights do not depend on contacting us first.

Returns after withdrawal: Please register a return via Register a return. You bear the direct cost of the return; details are in the withdrawal instructions.

Withdrawal: You can declare your withdrawal online via Withdraw from contract, or by email or letter. Our withdrawal instructions with the model withdrawal form are available here.

Workshops and dealers: Business customers can apply for a B2B account. Part B of our terms and conditions applies to them; there is no voluntary right to return goods that are free from defects.

How we handle your data is explained in our privacy policy.