Shipping & payment

This translation is for information; the German version is binding.

Motorrad Henkel – www.yamaha-online-shop.de

Last updated: 29.10.2026

Prices

All prices in the shop are final prices in euros and include statutory VAT. Shipping costs are added unless you collect your order from us. For some payment methods we charge a payment fee; for prepayment we grant a cash discount (see payment methods). All costs are listed separately before you complete your order.

For some items we also show a struck-through price labelled “UVP”. UVP is the manufacturer's recommended retail price; our price is below it. This is a comparison with the manufacturer's recommendation, not a reduction of a price we previously charged.

Delivery areas

We deliver within Germany and to the member states of the European Union offered in the order process, and to Switzerland. We also deliver to the further countries outside the European Union offered in the order process.

The shipping methods, delivery times and shipping costs available for each destination country are shown before you complete your order. The following overview shows all shipping methods with prices, countries and delivery times:

Shipping costs

Shipping costs depend on the destination country, the type of goods, weight, dimensions and the shipping method chosen.

For Germany, other EU member states and all other destination countries, the shipping costs shown before the contract is concluded apply. Parcels within Germany are shipped with DHL.

Bulky, heavy items or items that cannot normally be shipped as parcels may incur special transport costs. These are communicated to the customer before the order is placed.

Motorcycles, scooters, quads/ATVs and side-by-sides

We deliver vehicles within Germany by motorcycle transport, to the kerbside after a telephone appointment. Or you collect your vehicle free of charge from us in Suhl. We do not ship vehicles by parcel or abroad. WaveRunners can only be collected in Suhl.

The price of the motorcycle transport depends only on the first two digits of the postcode of your delivery address. Enter your postcode to see your price straight away:

Collection in Suhl

Collection is free of charge. As soon as your order is ready for you, we will send you an email. Please only come in after you have received it. You can also pay on site when you collect.

Express collection is available for spare and wear parts in stock. If you order at least two hours before closing time, your order will be ready for you from opening time on the next business day. The checkout shows whether your items qualify.

Where to find us:

Delivery times

The expected delivery times are stated for the items and in the order process: each item's delivery time on its product page, the delivery time of each shipping method in the overview above.

If several items with different delivery times are ordered, the delivery terms communicated with the order apply.

The delivery time starts when the contract is concluded, or for prepayment on the day after you instruct your bank to make the payment. Working days are Monday to Friday, excluding public holidays in Thuringia. For deliveries abroad, the delivery time is 5 to 10 working days unless the overview states otherwise.

For deliveries to Switzerland, customs clearance may add processing time.

Deliveries within the EU

For deliveries to private customers within the European Union, the VAT applicable under tax law is charged.

For deliveries to business customers in other EU member states, a VAT-exempt intra-Community supply may be possible if the statutory requirements are met.

The tax treatment depends on the actual circumstances of each delivery.

Deliveries to countries outside the EU

For deliveries to countries outside the European Union, customs duties, import VAT and carrier fees for import clearance may apply. They are not included in our prices and are payable by the recipient to the competent authority or the carrier. These countries are marked in the overview above.

Shipping to Switzerland

We deliver to Switzerland under the delivery term DAP (Delivered at Place), Incoterms® 2020.

The shipping costs to the agreed delivery address are shown during the order process.

Additional costs may arise on import into Switzerland, in particular:

• Swiss import VAT
• customs duties, where applicable
• fees charged by the carrier for import customs clearance

These costs are borne by the recipient and are not included in the order amount charged by Motorrad Henkel, unless expressly agreed otherwise.

Import charges are collected, where applicable, directly by the carrier or by the competent customs office.

Motorrad Henkel treats the export delivery for VAT purposes in accordance with the applicable VAT provisions.

In the event of a statutory consumer withdrawal, the separate withdrawal terms apply. The consumer bears the direct cost of returning the goods. Any refunds of customs duties and taxes on returns must be handled separately under the applicable customs provisions.

Payment methods

The following payment methods are offered, insofar as they are available in the respective order process:

• Credit card, Apple Pay and Google Pay: Payment is processed by our payment service provider Stripe and charged when you complete the order.
• Klarna: You pay via Klarna using the options Klarna offers. Processing is handled by Stripe. Klarna's terms also apply; Klarna checks your identity and creditworthiness under its own responsibility.
• Amazon Pay: You are redirected to Amazon and pay with the payment details stored in your Amazon account. Processing is handled by Stripe.
• Prepayment (bank transfer): After your order you will receive our bank details by email. Please transfer the total amount within seven days; if the payment does not arrive in time, the order is cancelled. We ship the goods or set them aside for collection as soon as your payment has arrived. The cash discount applies to the value of the goods, not to vehicles.
• Payment on site: only for collection in Suhl. You pay when you collect in our shop.

PayPal: You are redirected to PayPal and confirm the payment there. Processing is handled by Stripe.

The payment options available in each case are shown before the order is placed. The following overview shows all payment methods with their payment fee or cash discount and any restrictions:

The payment fee is calculated as a percentage of the value of the goods after discounts, excluding shipping costs. It appears in the checkout as a separate line before you complete your order.

Returns and complaints

In the event of a statutory withdrawal by a consumer, the customer bears the direct cost of the return, provided they were properly informed of this. Details are set out in the withdrawal instructions; you can withdraw online at any time via Withdraw from contract. You can announce returns via Register a return; once we have approved the return, you will usually receive a DHL return label by email for returns from Germany.

If statutory claims for defects are justified, Motorrad Henkel bears the costs of subsequent performance required by law. Please report defects by phone or email, with photos if possible; we will then arrange the return with you. Your statutory rights do not depend on this.

Business customers have no voluntary right to return goods that are free from defects.

If we take goods back without a legal obligation (goodwill), we refund the value of the goods less the shipping costs and the payment fee (transaction fees); the customer bears the cost of the return. Consumers' statutory right of withdrawal is not affected.

Transport damage

If goods are delivered with obvious transport damage, please report the damage to the carrier as soon as possible and contact us without delay. Failing to report the damage or to contact us has no consequences for your statutory rights and their enforcement, in particular your warranty rights. It does, however, help us to assert our own claims against the carrier or the transport insurer.