Right of withdrawal
This translation is for information; the German version is binding.
Last updated: 29.10.2026
Returns and withdrawal at a glance
This overview summarises what applies to returns, withdrawal and complaints. For consumers, the withdrawal instructions further down are authoritative.
Consumers (B2C)
For distance contracts, consumers generally have a statutory right of withdrawal (Widerrufsrecht) of 14 days, unless a statutory exception applies. The details are set out in the withdrawal instructions below. The quickest way to withdraw is online via Withdraw from contract.
There is no right of withdrawal for goods that are made to the customer's specifications or are clearly tailored to the consumer's personal needs, provided the statutory requirements of Section 312g(2) No. 1 BGB are met.
Electronic spare parts and GYTR/GYTA racing parts are not excluded from the statutory right of withdrawal across the board. Statutory exceptions remain unaffected.
If a consumer withdraws validly, the consumer bears the direct cost of returning the goods. The statutory rules on refunding the original delivery costs remain unaffected. On request we provide a DHL return label; its cost (currently EUR 7.37) is deducted from the refund. The return form shows the amount before you request the label.
If we take goods back without a legal obligation (goodwill, for example after the withdrawal period has ended), we refund the value of the goods less the shipping costs and the payment fee (transaction fees); you bear the cost of the return. Your statutory right of withdrawal is not affected.
Businesses (B2B)
Businesses within the meaning of Section 14 BGB are granted no contractual right of withdrawal and no voluntary right to return goods that are free from defects.
Goods free from defects are taken back voluntarily only after a prior express agreement with Motorrad Henkel. There is no entitlement to this. If we take goods back by agreement, we refund the value of the goods less the shipping costs and the payment fee (transaction fees); the buyer bears the cost of the return.
Statutory rights for defects and other mandatory statutory claims remain unaffected.
Electronic spare parts and racing parts
Before installing electronic components and motorsport-specific spare parts, their compatibility with the vehicle concerned must be checked.
For business buyers, a voluntary return of these items when free from defects is generally excluded, unless expressly agreed otherwise.
The statutory rights of consumers and businesses in the case of defective goods remain unaffected.
Complaints and defective goods
If statutory claims for defects are justified, Motorrad Henkel bears the transport and return costs required for subsequent performance to the extent provided by law.
We recommend that you contact us before sending anything back (phone +49 3681 720356, email info@motorrad-henkel.de) so that we can organise the return as simply as possible. This is not a precondition for exercising your statutory rights.
The statutory warranty rights remain fully in place.
Withdrawal instructions
The following withdrawal instructions apply to consumers.
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period will expire after fourteen days from the day
- on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods;
- on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good, if you ordered multiple goods in one order and they are delivered separately;
- on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last lot or piece, if you ordered goods consisting of multiple lots or pieces.
To exercise the right of withdrawal, you must inform us
Motorrad-Henkel, Inh. Tony Henkel
Hauptstraße 2c
98529 Suhl
Germany
Phone: +49 3681 720356
Email: info@motorrad-henkel.de
of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form, but it is not obligatory.
You can also exercise your right of withdrawal online at www.yamaha-online-shop.de/en/widerruf. If you use this online function, we will send you an acknowledgement of receipt on a durable medium (e.g. by email) without delay, with information on the content of your withdrawal statement and the date and time of its receipt.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us (Motorrad-Henkel, Inh. Tony Henkel, Hauptstraße 2c, 98529 Suhl, Germany) without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.
You will have to bear the direct cost of returning the goods. For goods which, by their nature, cannot normally be returned by post (motorcycles, scooters, quads/ATVs and side-by-sides), the cost is estimated at a maximum of approximately EUR 334.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exclusion of the right of withdrawal
In particular, there is no right of withdrawal for contracts for the supply of goods which are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer.
Being an electronic spare part or a GYTR/GYTA racing part does not on its own exclude the right of withdrawal.
End of withdrawal instructions
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To
Motorrad-Henkel, Inh. Tony Henkel
Hauptstraße 2c
98529 Suhl
Germany
Email: info@motorrad-henkel.de
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):
Goods: ________________________________________
Ordered on (*)/received on (*): ____________________
Name of consumer(s): ____________________
Address of consumer(s): ____________________
Signature of consumer(s) (only if this form is notified on paper): ____________________
Date: ____________________
(*) Delete as appropriate.